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Rules & Policies

General Rules & Polices

OPEN: April 1 – November 27
PEAK SEASON: June 10 – August 21 (Daily Activities)
Non-Peak Season (Water Zone Closed): April 1 – May 5 & September 19 – November 27
Non-Peak Season (Water Zone Open—Weekends Only): May 6 – June 9 & August 22 – September 18
*All attractions and themed events are subject to change at any time and have limited availability outside of peak season.

  • Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
  • We have adopted dynamic rates which fluctuate based on occupancy similar to the hotel and airline industry. With that being said, rates vary based upon availability and are subject to change with each search.
  • 1 camping unit and 2 cars per site; extra vehicles $5, not including day guest vehicles that must park in overflow lot.
  • Must be 21 or older to rent campsite or cabin.
  • Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. These wristbands also serve as your ticket to fun! They grant you access and use of the parks attractions and facilities. You may be turned away from an activity or amenity if a wristband is not present.
  • The following flags are allowed to be displayed at your site and throughout the campground, American, Canadian, Military, including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans, sports and decorative flags such as holiday, seasonal or garden.
  • Please no bicycle riding after dark; helmets recommended.
  • Campers may arrive on a motorcycle, but are not permitted to ride the vehicle around the park.
  • Sorry, we cannot accept reservations that include a Saturday arrival or departure, unless made within 1 week of booking.
  • Bookings made during Memorial Day Weekend, Labor Day Weekend, or Columbus Day/Indigenous Peoples' Day Weekend with a Sunday departure date will not be accepted, unless made within 1 week of booking.
  • 3-night minimum stay is required for the following holiday weekends: Memorial Day, 4th of July, Labor Day, & Columbus Day/Indigenous Peoples' Day.
  • Minimum stay requirements may apply during your requested dates.
  • The following visitor fees apply for overnight guests:
    Non Peak season - $22 / overnight, $66 / 4-7 night
    Peak season & Holidays - $30 / overnight, $90 / 4-7 nights
  • Quiet hours: Daily, 11pm-7am.
  • For information about using your Club Yogi™ Rewards points, please visit this page.
  • Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.

Campsite Reservations

  • Check-in time is 2pm. We do have an early access option beginning at 11am, but it is available only if site is vacant (i.e. nobody in the site before you). It also involves a fee based on the time of check-in.
  • Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Early access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access prior to 11am, so please plan your travel accordingly.
  • Check-out time is 1pm. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6pm. Subject to availability.
  • Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability.
  • No tents allowed on RV campsites. One camping unit per site.
  • We do not offer seasonal campsites. We do offer trailer storage.
  • Limit 8 people per site. Rates based on 4 people (4 years old and older). Additional person fees apply.
  • Max of 2 pets allowed at all RV campsites. View our pet waiver here.
  • Pets are not allowed on tent sites.

Cabin Reservations

  • Check-in time is 4pm. We do have an early access option beginning at 11am, but it is available only if site is vacant (i.e. nobody in the site before you). It also involves a fee based on the time of check-in.
  • Early access (before check-in time) does not guarantee campsite/cabin will be ready or available at time of arrival. Early access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access prior to 11am, so please plan your travel accordingly.
  • Check-out time is 11am. Extended access is available for $10 during non-peak season and $25 during peak season to stay in the park until 6pm. Subject to availability.
  • Extended access (after check-out time) does not guarantee guest will be able to stay on site until departing from the park. Extended access only guarantees access to the Camp-Resort and Camp-Resort attractions, which requires parking in overflow. Access is based on availability.
  • Unless otherwise noted, rates based on 4 people (4 years old and older). Additional person fees apply.
  • Limit 6 people per site: Cottages, Skyline Cabins, Deluxe Comfort Cabins, Comfort Cabins, Camping Cabins, Boo Boo™ Bungalows, & Cozy Cabins.
  • Limit 10 people per site: Premium Loft Cabins, Three Bears Lodge.
  • Limit 19 people: Rangers Retreat .
  • Max of 2 pets allowed at all RV campsites. Pets are not allowed on tent sites. Pets are only allowed at pet-friendly cabins, so please request at time of booking. For 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. Pet owners are required to bring a crate(s) for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up to date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park. Make sure to fill out our pet waiver.

Refund Policy

Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

Cancellation Policy

We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.

For Lodging Rentals:

    • 3+ WEEKS:
      Refund less $25 cancellation fee or full refund issued in camp credit

 

    • 2+ WEEKS:
      50% of reservation issued in camp credit

 

  • LESS THAN 2 WEEKS:
    Full reservation forfeited

For Three Bears' Lodge & Ranger Retreat:

    • 5+ WEEKS:
      Refund minus $50 cancellation fee or full refund issued in camp credit

 

    • 4+ WEEKS:
      50% of reservation issued in camp credit and 50% of reservation forfeited

 

  • LESS THAN 4 WEEKS:
    Full reservation forfeited

For Campsites:

    • 2+ WEEKS:
      Refund minus $25 cancellation fee OR full refund issued in camp credit

 

    • 1+ WEEKS:
      50% of reservation issued in camp credit and 50% of reservation forfeited

 

  • Less than 1 Week:
    Full reservation forfeited


The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.

Change Policy

  • Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
  • Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
  • Reservation arrival or departure dates may not be changed inside the cancellation window.

Payment Policy

  • For a limited time, all future bookings will only require 50% down. The remaining 50% will be required to be paid in full 30 days prior to arrival.
  • We gladly accept Visa, Mastercard, Discover, and American Express.

No Shows

Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.

 

Water Attractions and Pool Rules

  • All persons under the age of 16 must have a supervising companion, to be in the pools and within the pool and water attraction area.Supervising companion” is understood to mean a person who is responsible for assuring that the child will comply with applicable rules and regulations.
  • Some pools and attractions may not have a Lifeguard on duty. Please supervise children at all times and follow all posted signs and rules.
  • US Coast Guard approved Life Jackets and Puddle jumpers are encouraged for all children 48” or less.

Behavior

  • We expect all guests to behave in a family-friendly manner.  Line jumping, profanity, and unruly behavior are considered offensive behaviors and could result in the guest being ejected from the property without a refund.

Dress Code

  • Proper swim attire is required. 
  • Swim attire must be appropriate for a family environment.
  • Inappropriate swim attire:  Jeans, cut offs, under garments, swim wear that is revealing or has messaging that depicts violence, nudity, vulgarity, or discriminatory language or graphics. 
  • Swim attire with buckles, rivets, zippers, or exposed metal, and other sharp objects are not allowed on slides.

Outside Food and Beverages

  • Food, drinks, and coolers are allowed in the waterpark. Glass, bottles or containers, and alcohol are not permitted. Food and beverages are not allowed in any pools or spas.

Prohibited 

  • Pets are not allowed, except for working service animals. Service animals must be always with their handler and may not be in pools or in contact with the water.
  • Smoking, vaping, or e-cigarettes are not allowed in or around the pool area.
  • Firearms, ammunition, knives, and weapons of any kind are not allowed.
  • Larger outside flotation devices including floats and rafts are not permitted. 
  • Breath holding games are not permitted in any pools or attractions.

Inclement Weather

  • For your safety, certain pools or attractions may need to close during severe weather, such as electrical storms, heavy rain, or high winds. If weather causes a closure every attempt will be made to reopen as soon as it is safe to do so. Pool decks and cabanas will be cleared and guests will be asked to remove their personal items and leave the waterpark area.

Ride Restrictions

  • Guests with limited swimming abilities, certain body proportions, certain heights and/or weights may not be able to enjoy all attractions. All guests must meet the attractions requirements to ride.

Privacy Policy

Mountain View Resorts, LLC, d/b/a Yogi Bear’s Jellystone Park™ Camp-Resort at Luray, Virginia (“Luray”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Luray website and governs data collection and usage. By using the Luray website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION

Luray collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Luray also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Luray. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Luray for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Luray website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Luray public message boards, this information may be collected and used by others. Note: Luray does not read any of your private online communications.

Luray encourages you to review the privacy statements of websites you choose to link to from Luray so that you can understand how those websites collect, use and share your information. Luray is not responsible for the privacy statements or other content on websites outside of the Luray and Northgate Resorts family of websites.

USE OF YOUR PERSONAL INFORMATION

Luray collects and uses your personal information to operate the Luray website and deliver the services you have requested. Luray also uses your personally identifiable information to inform you of other products or services available from Luray and its affiliates. Luray may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Luray does not sell, rent or lease its customer lists to third parties. Luray may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Luray may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Luray, and they are required to maintain the confidentiality of your information.

Luray does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Luray keeps track of the websites and pages our customers visit within Luray, in order to determine what Luray services are the most popular. This data is used to deliver customized content and advertising within Luray to customers whose behavior indicates that they are interested in a particular subject area.

Luray websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Luray or the site; (b) protect and defend the rights or property of Luray; and, (c) act under exigent circumstances to protect the personal safety of users of Luray, or the public.

USE OF COOKIES

The Luray website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Luray pages, or register with Luray site or services, a cookie helps Luray to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Luray website, the information you previously provided can be retrieved, so you can easily use the Luray features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Luray services or websites you visit.

SECURITY OF YOUR PERSONAL INFORMATION

Luray secures your personal information from unauthorized access, use or disclosure. Luray secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

CHANGES TO THE STATEMENT

Luray will occasionally update this Statement of Privacy to reflect company and customer feedback. Luray encourages you to periodically review this Statement to be informed of how Luray is protecting your information.

Frequently Asked Questions
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What is your cancellation policy?
You can view our cancellation, as well as our other cabin rules & policies, on the policies page.
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Are there any deals or promo codes available?
Yes! We have great ways to help our campers stay and save all season long. Check here to learn about all of our deals.
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