Frequently Asked Questions
How do I make changes/add on items to my current reservation?
If you are needing to make changes or add something to your reservation, such as a golf cart, please use the contact us link to send us a message. You may also give us a call during office hours and we can help over the phone as well. Please be ready with your confirmation number.
How do I reserve my stay?
You can book your stay on our website by clicking “Book Now” or “Check Rates” throughout the site or give us a call at (540) 300-1697!
Will my reservation guarantee a specific site or cabin assignment?
We do offer you the opportunity to guarantee your favorite campsite or cabin location by paying our applicable lock in fee. If you opt out of the lock in fee, you are guaranteed your selected site or cabin type, but not the specific unit number.
When is the cheapest time to book?
Visit us in the spring or fall and enjoy reduced rates! Please keep in mind, attractions are limited to weekends only during these times. Enjoy reduced rates during the week (Sunday - Thursday), all season long!
What forms of payment are accepted for my reservation?
We gladly accept Visa, Mastercard, Discover, and American Express.
How far in advance should I make my reservation?
We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!
Do you offer any discounts?
We do! We offer great deals all season! You can also follow us on Facebook to stay up-to-date on any seasonal deals and specials we’re offering. We do not accept AAA, Good Sams Club or any others.
Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with promo code YOGITHANKSYOU.
*A valid ID must be presented at check-in to receive the discount. Excludes holidays (Memorial Day, Labor Day, & Columbus Day). May not be combined with other offers.
Are you a photographer, blogger, or social media enthusiast? Interested in getting a discount on your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and links to your website and/or socials. We will get back to you at our earliest convenience.
Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with promo code YOGITHANKSYOU.
*A valid ID must be presented at check-in to receive the discount. Excludes holidays (Memorial Day, Labor Day, & Columbus Day). May not be combined with other offers.
Are you a photographer, blogger, or social media enthusiast? Interested in getting a discount on your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and links to your website and/or socials. We will get back to you at our earliest convenience.
Is there a waiting list?
No. Its first come first serve.
What is the cancellation policy?
For full cancellation policies for cabins and campsites, please visit our Rules & Policies pages:
Cabin Rules & Policies
Campsite Rules & Policies
Cabin Rules & Policies
Campsite Rules & Policies
What do I need to do to prepare for my arrival?
Check out our handy Countdown Calendar for all important dates leading up to your stay.
What are my check-in/out times?
Cabins
Check-in: 4PM / Check-out: 11AM
Campsites
Check-in: 2PM / Check-out: 1PM
Check-in: 4PM / Check-out: 11AM
Campsites
Check-in: 2PM / Check-out: 1PM
When can I pick up my golf cart?
Golf Carts may be picked up anytime between 2pm and dusk.
Do you offer early check-in or later check-out?
Yes we do. We offer early and extended access for a fee. Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and attractions, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access before 11am, so please plan your travel accordingly. Click to learn more about our cabin and campsite policies.
What do we need to do for departure in our cabin/site?
If you are in an RV site make sure trash is in front of the site. For a cabin make sure the floor is swept, dishes are cleaned, trash is outside, linens can remain inside the cabin and keys are dropped off to the office.
What if I arrive after hours?
If you arrive after office hours there will be a drop box on the main building that will have an envelope with your name, site/cabin number and directions on how to get to your site. Please take that and come down to the office in the morning to register.
Can I have visitors at my site?
Yes! The following visitor fees apply for overnight guests:
Non Peak season - $22 / overnight, $66 / 4-7 nights
Peak season & Holidays - $30 / overnight, $90 / 4-7 nights
Non Peak season - $22 / overnight, $66 / 4-7 nights
Peak season & Holidays - $30 / overnight, $90 / 4-7 nights
How many people are allowed per site?
Your nightly base rate includes 4 people (2 years old and older). Our larger cabin units include additional occupants. To learn more about our cabins, visit our Ways to Stay page! Additional person fee applies.
What can I use my Jellystone Park™ gift card towards
Jellystone Park™ gift cards are applicable towards reservations, store purchases, and attractions.
Can I bring my pet with me?
Yes! Pets are allowed at our RV sites, but not in our playgrounds, restrooms, or other buildings. Pets are also allowed at pet-friendly cabins, so please request at time of booking. For 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. Pet owners are required to bring a crate(s) for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up-to-date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park. Click to view our pet waiver.
Can I bring my own golf cart, motorized scooter, or ATV to the Camp-Resort?
For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles, such as golf carts, into Jellystone Park™. While we do not like to be the fun police, guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun! You can learn more about golf cart rentals here. If you have a disability, you can bring your own golf cart, however, you must provide documentation for insurance and have a handicap placard.
Do you allow fireworks?
With the exception of sparklers, fireworks are not allowed in Jellystone Park™.
Are alcoholic beverages allowed?
They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.
Can I smoke at the park?
Since we are a family Camp-Resort, smoking, including vaping, of any kind is not permitted in common and indoor areas, including but not limited to the pool area, playgrounds, pavilions, and all buildings. Smoking is not permitted within 50 feet of any building entrance. Smoking is not permitted inside cabins or on cabin porches, but is permitted outside at cabin sites. Smoking is permitted at campsites, but must be confined to your designated site. Please dispose of all cigarette butts. Smoking of any substances besides tobacco and vaporizers will not be tolerated. Management reserves the right to fine violators of this policy.
Can I bring my drone?
No, we do not allow drones at this time.
Can I pitch a tent at my campsite with my RV?
Yes you can! We allow 1 small, 2-person tent at every RV site (in addition to the RV). Unfortunately, we don’t allow tents at any of our cabin sites.
Can I hang my political flag?
No, political flags are not allowed. Holiday and primitive flags are allowed.
Are lifeguards at the pool area?
No, we do not have lifeguards at the pool area.
Can golf carts be driven off property?
No, golf carts are to remain on the property and driven on the road and not through the field.
How old do you need to be to drive a golf cart?
To drive the golf cart you have to be 18 or older with a valid driver's license.
What are your peak and non-peak season dates and does that impact what attractions are available?
Our Camp-Resort dates and availability of attractions vary throughout the season. During non-peak season, some attractions are only available during the weekends. Our seasonal dates are as follows:
Open: March 26 – November 28
Peak Season: June 11 – August 21 (Daily Activities)
Non-Peak Season (Water Zone Closed): March 26 – May 6 & September 20 – November 28
Non-Peak Season (Water Zone Open—Weekends Only): May 7 – June 10 & August 22 – September 19
*All attractions and themed events are subject to change at any time and have limited availability outside of peak season.
Open: March 26 – November 28
Peak Season: June 11 – August 21 (Daily Activities)
Non-Peak Season (Water Zone Closed): March 26 – May 6 & September 20 – November 28
Non-Peak Season (Water Zone Open—Weekends Only): May 7 – June 10 & August 22 – September 19
*All attractions and themed events are subject to change at any time and have limited availability outside of peak season.
Can I tour the park?
We are happy to show off the Camp-Resort and we do allow tours. Please call ahead, we would hate for you to waste a drive.
When are your office hours?
Our office hours vary depending on the season! For the most up-to-date hours, visit our Guest Dashboard.
Do you offer seasonal sites?
We do not but some of our sister parks do! You can learn all about our other parks here.
What is good camping etiquette?
If you’re a first time camper, you may have some questions on the best camping etiquette. Check our how to be a good neighbor, stay safe during your trip, and more, via our Camping Etiquette form.
Is there Wi-Fi?
We do, but the signal strength varies throughout the Camp-Resort. It’s best near the Ranger Station. We think this is the perfect time to disconnect and enjoy the great outdoors!
Where do I get firewood?
We have firewood available for purchase and delivery at The Outpost! Campers are not allowed to bring their own firewood due to state regulations. This is to prevent the spread of invasive species causing deforestation. To preserve the beauty of our wooded Camp-Resort, please do not cut down or damage trees in any way. Guests found in violation of damaging trees will be fined.
What is the speed limit?
Because the Camp-Resort is full of active families with children, the speed limit throughout the Camp-Resort is 5MPH and is strongly enforced for your safety. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.
What are the quiet hours?
We do! Quiet hours are from 11pm to 7am daily. Any guest under 18 years of age must be at their campsite or cabin during these hours, unless accompanied by an adult.
Where can I find information about themed events at the park?
Good question! We have a jam-packed calendar of themed weeks and weekends from March to November. You can find a list of our upcoming themed events on our 2022 Themes Calendar.
Do you have RVs available for rent?
While we do not rent RVs ourselves, we do partner with RV Share, a peer-to-peer online RV rental service. With the rental of an RV from RV Share, you will still need to reserve a site.
What if I lost the key cabin key?
For a lost key there will be a $10 replacement fee.
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